Shipping Policy

*From 1st January 2021 we will not be able ship orders to Northern Ireland, Highlands & Islands*

Orders placed will be refunded immediately. We hope to be able to resume this service to our affected customers very soon!


Free Next Day Delivery on orders over £65.00

Orders below £65.00 are shipped next day at a charge of £7.95

Handling times.

Orders received Monday-Friday before 11:00am will be despatched same day via your chosen delivery service. Orders placed over the weekend will be despatched on Monday. Please see our opening times for relative dispatch days.

Service Options:

Standard Packages.

All orders are despatched on a Next Working Day delivery service unless otherwise stated. 

Product dependant services used include UK Mail/DPD next day and Royal Mail tracked 24.

Tracking details are released via email following despatch confirmation. 

We do not offer/guarantee Saturday delivery.

Pallet Freight.

Large and/or heavy items will be sent via Pallet courier. 

Pallet freight is despatched on a Next working day service.

Optional Saturday delivery for pallet freight incurs an additional £72.00 charge.

Pallet freight cannot be tracked in the same manner as a parcel. Pallet deliverys may arrive between 7:30am-6:00pm. We recommend opting for a delivery day when you/another will be available between these times. If you wish to postpone delivery please note this on your order or contact us via phone/email. 

Pallets are delivered via Heavy goods vehicles equipped with tail lifts and pallet trucks. 

Should your delivery address be unsuitable for HGVs please contact us for further options. 

We can only guarantee Kerbside delivery. In most cases delivery drivers will assist in moving your item onto the property or driveway provided access is suitable (Solid surfaces, Not gravel/grass) however this cannot be guaranteed.

Collection from store.

All customers are welcome to collect their orders from our Holmes Chapel store.

collection orders will be available within 1 hour of purchase online.

please bring your order confirmation & check that your vehicle is suitable for your purchased items. 

Not received your order? please contact us via Phone or Email.


Shipping Damages & Returns.

Shipping damages must be reported to us within 48 hours of delivery. 

please send details of your order along with pictures to:

Once reviewed a member of staff will contact you.

For all returns please see our returns policy page.